Lifetime Warranty

KINLORE jewellery is created to hold meaningful memories. Our lifetime warranty provides additional reassurance against qualifying manufacturing and engraving workmanship defects.

What the lifetime warranty covers

For the original purchaser, the warranty covers confirmed defects in the manufacture of the pendant and the workmanship of the engraving for the lifetime of the product while it remains owned by that purchaser.

After reviewing a valid claim, KINLORE may repair, re-engrave or replace the affected piece with the same or an equivalent item, depending on availability and what is appropriate.

What the warranty does not cover

• Normal wear, scratches, tarnishing or the gradual fading of gold plating.
• Accidental damage, loss, theft, impact, crushing or misuse.
• Chain breakage caused by pulling, snagging or accidental force.
• Damage caused by water, perfume, chemicals, chlorine, salt water, cosmetics or incorrect care.
• Alterations or repairs completed by anyone other than KINLORE.
• Incorrect photographs, spelling or instructions supplied by the customer.
• Natural differences between a colour photograph and its translation into fine engraved lines.

Making a warranty claim

Contact us through our Contact page with your order number, a description of the issue and clear photographs of the item. We may request additional information before confirming whether the claim is covered.

Please do not send jewellery back before receiving return instructions. Proof of purchase is required, and the warranty cannot be transferred to another owner.

Your statutory rights

This voluntary warranty is provided in addition to your legal rights. It does not limit or replace any rights you have where goods are faulty, damaged, not as described or otherwise fail to meet applicable consumer law.